Shipping policy

Who We Are
Elavita we operates the website www.elavita-toronto.com. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.
  

Shipping Range

• Delivery Area: We currently ship within Canada.
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  
  
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  
  
  Returns
• Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
  
  
  Contact Us
  If you have questions or concerns about this Shipping Policy, please contact us:
  Email: [CUSTOMER SERVICE EMAIL]
  Hours: [INSERT BUSINESS HOURS]