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FAQ – Frequently Asked Questions
Welcome to Elavita’s FAQ page. Here you’ll find answers to the most common questions about shipping, returns, orders, and our dresses.
📦 Shipping & Delivery
Standard shipping usually takes 3–7 business days. Express shipping options are also available at checkout.
Fast, reliable, and always free shipping within Canada.
Yes, once your order has been shipped, you’ll receive a tracking link by email.
🔄 Returns & Exchanges
You can return unworn items within 14 days of delivery. The item must be in original condition with tags attached.
Refunds are typically processed within 5–10 business days after we receive your return.
You can contact us through our contact page! We will be happy to assist you.
💳 Orders & Payment
We accept Visa, MasterCard, American Express, Shop Pay , and other secure payment options.
Absolutely. All transactions are processed through secure and encrypted payment gateways.
Orders can only be modified or canceled within 2 hours of purchase. Please contact us as soon as possible if needed.
👗 Products & Sizing
Yes, Some popular styles are restocked, but availability can vary. Be sure to sign up for restock alerts on the product page.
We recommend checking our Size Guide on each product page. If you’re still unsure, our customer service team will be happy to assist.
Yes, most customers find our dresses fit true to size. For extra certainty, please check the measurements provided.
🛍️ General Questions
We’re an online store based in Toronto, Canada, dedicated to offering dresses for every season and occasion.
You can reach us through our [Contact Page], Our team try to responds within 24 hours.
Reach out to us via our Contact Page.